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Goodbody Mobile Markets Help

This page has answers to some frequently asked questions about Goodbody Mobile Markets.

  1. What is the charge for using the Goodbody Mobile Markets service?
  2. How many channels are there?
  3. Who can receive this service?
  4. When can I check information?
  5. I sometimes receive company results and market information by text message/e-mail from the Goodbody Mobile Markets service, what is this?
  6. Do I need to have access to the Internet to use the Goodbody Mobile Markets service?
  7. Can I use a channel as an item in my personal channel?
  8. How do I change my personal channel?
  9. How do I change my password or other personal details?
  10. How do I terminate my Goodbody Mobile Markets e-mail service?
  11. Who do I contact if I am having problems accessing the Goodbody Mobile Markets information?
  12. Will my mobile phone number and email address be used for other purposes or distributed to marketing companies?
  13. I can not send a text message via my mobile phone?
  14. The price displayed on my phone or in my e-mail is different from the price quoted on the Internet by my broker?
  15. What is the source of the financial information?
  16. Can you access the SMS service outside of Ireland? Are there any additional charges for accessing the service abroad?
  17. Do I need an ID to set up the service?
  1. Q. What is the charge for using the Goodbody Mobile Markets service?

    A. SMS text messages are charged at the standard rate by your mobile phone company. Goodbody Stockbrokers charge no fee for messages sent by SMS or e-mail.

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  2. Q. How many channels are there?

    A. There are eight channels in all. Seven pre-set channels: A, B, C, D, E, F and G, and one personalised channel: P. For more information on channels go to the Channel Guide.

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  3. Q. Who can receive this service?

    A. Goodbody Mobile Markets is available on the GSM mobile phone network and is available on any GSM carrier. Anyone who has a mobile phone, which has SMS text messages (bill paid or card), can sign up for the service.

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  4. Q. When can I check information?

    A. The Goodbody Mobile Markets service is available 24 hours a day, 7 days a week. However equity markets and foreign exchanges close for business over the weekend and Goodbody Mobile Markets will display Friday's closing prices. Please note that share price data is indicative only and is delayed by approximately 20 minutes.

    You can pre-determine when and how often you would like to receive your information by e-mail. However whenever you want your information via your mobile phone you need only send a text message.

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  5. Q. I sometimes receive company results and market information by text message/email from the Goodbody Mobile Markets service, what is this?

    A. Goodbody Mobile Markets also offers a personalised broadcasting service, which delivers company results on the stocks you hold in your personal list. The service also sends important economic and market news to all mobile markets customers from time to time. If you would like to start or stop receiving these broadcast messages, just call our Customer Care Centre on 1850 64 74 84.

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  6. Q. Do I need to have access to the Internet to use the Goodbody Mobile Markets service?

    A. No, if you fill out an application form, which Goodbody Stockbrokers can post on to you on your request, we can set up the Goodbody Mobile Markets service for you.

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  7. Q. Can I use a channel as an item in my personal channel?

    A. No, you would need to set up each item in a channel individually - up to ten items.

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  8. Q. How do I change my personal channel?

    A. You just need to add or remove items on the Customise page.

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  9. Q. How do I change my password or other personal details?

    A. You can change your password and personal details on the Customise page. When logged in click on Change Personal Details and enter your new password and any new personal details. Press Submit to save your changes.

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  10. Q. How do I terminate my Goodbody Mobile Markets e-mail service?

    A. You can terminate your Goodbody Mobile Markets e-mail service by going to the Customise page. On this page click on the Change Personal Details link near the bottom of the page. On the Change Personal Details page there is an option for deciding how often you receive the service by e-mail. To terminate the service select 'No e-mail' from the dropdown.

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  11. Q. Who do I contact if I am having problems accessing the Goodbody Mobile Markets information?

    A. Please contact Goodbody Stockbrokers by telephone at 1850 64 74 84. This number will put you in contact with the Goodbody Customer Care Centre.

    Alternatively, if you are a Goodbody client, you can contact your representative directly. If you believe it is a problem with your mobile phone, please contact your mobile phone company:
    Vodafone Helpline: 1850 20 87 87 or 1907
    O2 Helpline: 1850 60 17 47 or 1909
    Meteor Helpline: 1905

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  12. Q. Will my mobile phone number and e-mail address be used for other purposes or distributed to marketing companies?

    A. No, your mobile phone number and e-mail address will not be disclosed to any other company. This is in accordance with data protection legislation. However Goodbody Stockbrokers may contact you by e-mail or SMS from time to time with details of new financial services and information we may be offering.

    To ensure that you don't receive any additional information from Goodbody Stockbrokers make sure you check the checkbox on the Registration page before you press Submit.

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  13. Q. I can not send a text message via my mobile phone?

    A. This may be due to the fact that you may have deleted the number to which all text messages on your mobile phone should be sent to. This number is provided by your mobile phone company.

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  14. Q. The price displayed on my phone or in my e-mail is different from the price quoted on the Internet by my broker?

    A. This may be due to the fact that the prices displayed are approximately 20 minutes delayed. Our prices are the last dealt price in that stock.

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  15. Q. What is the source of the financial information?

    A. The information comes from Reuters and is approximately 20 minutes delayed. The share prices are the last dealt prices. The foreign exchange rates are wholesale not retail rates.

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  16. Q. Can you access the SMS service outside of Ireland? Are there any additional charges for accessing the service abroad?

    A. Yes, you can access the service outside of Ireland as long as you have activated your Roaming function on your phone. There are no additional charges for this by Goodbody, however check with your mobile phone company for Roaming SMS charges.

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  17. Q. Do I need an ID to set up the service?

    A. No, there is no ID needed, you just need to go through our registration process, either online or via the postal form. It is not necessary to be a Goodbody Stockbrokers client.

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